Privacy Policy

1. Introduction

voxlianea ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you interact with our website, services, or communications.

This policy applies to personal data collected through our website at voxlianea.pro, our consulting services, and any related communications. By using our services or providing us with your information, you agree to the practices described in this Privacy Policy.

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you contact us, request a consultation, or engage our services. This may include your name, email address, phone number, company name, job title, and any information you include in messages or forms.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. We use this information to understand how visitors use our website and to improve our services.

2.3 Information from Third Parties

We may receive information about you from third-party services such as analytics providers or professional networking platforms if you interact with our content on those platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide our AI integration consulting services, respond to inquiries, and fulfill our contractual obligations.
• Communication: To send you information about our services, respond to your questions, and provide updates relevant to our engagement.
• Website Improvement: To analyze website usage, understand visitor behavior, and improve our website functionality and content.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect our services, detect fraud, and ensure the security of our systems and data.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under applicable Thai data protection law:

• Consent: Where you have given explicit consent for specific processing activities.
• Contract Performance: Processing necessary to fulfill our contractual obligations to you.
• Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our services, provided these interests do not override your rights.
• Legal Obligation: Processing required to comply with legal obligations.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share data with third-party service providers who perform services on our behalf, such as website hosting, analytics, or email services. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or comply with legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• ISO 27001 certified information security management system

While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact information from inquiries is typically retained for two years unless you request earlier deletion. Client data from consulting engagements is retained for seven years to comply with professional standards and legal requirements.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your website usage. For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

9. Your Rights

Under Thai data protection law, you have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information in certain circumstances.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used format.
• Right to Object: You may object to processing of your personal information for certain purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty days.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your information is primarily stored and processed in Thailand. If we transfer data to other countries, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: